HELP
CENTER
General Internet Help
FREQUENTLY ASKED QUESTIONS
Q:
It keeps asking me for
my password, why?
A: There could be a number of reasons.
Check your keyboard and make sure that your
num lock
light and caps lock light are not lit. If your caps lock is not on delete the user name and
password and retype them, be sure not to include any spaces before or after the username
and password! If it keeps asking for your password after checking your keyboard settings,
you may need to call us.
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Q:
I keep getting
disconnected from my dialup Internet connection. What could be the problem?
A: There are a number of factors that can
interfere with your connection and cause you to be disconnected.
Your connection is automatically disconnected after 15
minutes of inactivity . That means, that if you have not done anything (check
email, load a web page, download a file) within 15 minutes, you will lose your connection. You can, of course,
dial back in immediately. This necessary feature helps keep the busy signals rare.
Problems with line noise: Unfortunately, often the
problem arises when your phone lines at home or neighborhood are relatively old or
improperly wired and thus cause line noise to interfere with your connection. This will
cause your connection to us to be interrupted randomly. In most areas, you can dial 611
and have your phone line automatically checked for errors. We highly recommend you do
this.
Call Waiting: If you have call waiting on your line
and you have not disabled it (usually by entering a "*70," before your dial up
number), it may interfere with your connection when someone calls your
line. Make sure you disable call waiting before
you dial.
Outdated Drivers:
You should visit the website of the manufacturer of your modem or
computer. Most companies update the software for their modems and
offer the upgrade free of charge on their website. If you have the
most recent drivers for your modem, you will lower your chances of
getting disconnected and ensure the fastest most reliable connection
possible to Succeed.Net's modem servers.
Poor quality modem:
Cheap modems don't always work
correctly and are not always 100% compatible. We recommend that you only buy name brands.
We offer discounted quality tested modems for our customers for $35
installed in our shop.
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Q:
I get an error that says
the server cannot be found, why?
A: There are many reasons that this may happen
Sometimes a DNS error is reported when your computer
cannot establish a connection with a remote server. A Domain Name Server (DNS) is
used to translate the easy to remember name (URL) into a computer address - much like
looking up a phone number in the phone book. This error means that your computer
cannot find the address you are trying to connect to. There are a number of factors that
could cause this:
Not Connected: You may have lost your connection to
the Internet. Try checking your mail or any other Internet activity that normally works.
If nothing seems to work, close all your programs and try dialing in again
or rebooting your router, DSL modem, or Wireless radio.
Busy: The server you are trying to connect to could be
busy. Depending on what time of day you are trying to connect, the page you are trying to
access may be overloaded (too many people wanting to view the page at the same time). Try
again in a few minutes. Often popular sites, like Netscape and Microsoft, will experience
this.
Server Down: The server you are trying to connect to
could be down. It happens to the best of us. Try back later!
Incorrect Address: You may have typed in an incorrect
address (URL). Check the address and try again.
Routers Down: The Internet is made up of millions of
connections hooked up by a vast multinational network. Routers are the devices that help
connect your computer with others located all over the world. If one of them has a problem
you will not be able to go past it. All you can do is try back later. The routers are
usually diagnosed and fixed very soon if they break, but the Internet is growing so fast
that some are overloaded during peak hours and too busy to let you through. We are
constantly monitoring for malfunctioning routers here at Succeed.Net, but there is nothing
we can do about other third party equipment that may exist between you
and your destination.
Incorrect DNS
and/or Gateway Settings: You may have incorrectly configured your
Internet settings for use with our service. You must have the correct
DNS numbers in order to
assure proper DNS operation. You should
configure your system to auto-configure these numbers whenever possible.
If you must manually enter DNS IP addresses see our
support page
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Q:
I keep getting a message that
says 404 error.
A: This typically means that the page you were
looking for doesn't exist.
Try retyping the address in your browser again. If it
still comes up not found then the page may be down temporarily or may gone completely.
This is called "Link Rot" and is common with the fast changing world of the
Internet. The internet is a vast wealth of information. Usually if you do a search
for the same information you wanted, you'll find a few thousand other web pages
that deal
with the same content.
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Q:
Why can't I connect at
33.6k or 56k like my modem states it can?
A: Although your modem says it is
"Capable" of speeds "up to" 33.6k or 56k, that doesn't mean that is
the speed you will always get.
Very few people can reach
the maximum speed their modem supports. Speeds of 28,800 bps or faster require
near perfect line conditions along the entire length of the connection. However, 28.8k and
33.6k modems are capable of pushing the limits of analog phone lines, commonly offering
connect speeds of 26,400bps or higher.
US Regulations mandate that 56k modems
cannot access at speeds higher than 53k. Although these modems are called 56k modems, they
really are only 53k max modems. Typically most users connect at 44,000 to 52,222
connections with v.90, V.92 & X2 modems.
Line quality differs from region to region, and it may
be a problem with the phone lines. There are many places in this area that do not support
high speed modem connections. Pac-Bell will only guarantee 2400bps, but you may be able to
call "611" to speak with a Pac-Bell representative to see if there is anything
you can do.
For more information go
here: www.modemsite.com
or www.v92.com
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Didn't find
what you were looking for?
call 530-674-4200
for USA based technical support
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