
Last updated:
07/23/10
The following positions are
available for immediate hire:
Desktop Support Technician
Description: Perform support of desktop
computers (Windows and Macintosh) via phone, email, remote control, for
typical desktop issues for home and small business users. Perform
bench work including troubleshooting and repair of PC & Macintosh computers.
Provide Internet access technical support for our ISP products. Handle
scheduling of wireless installer repairs and installations.
Keeping tech area clean and organized. Monitor ISP servers and network
status for outages or issues.
Requirements:
-
Ability to
effectively communicate with customers, peers, supervisors, and
managers.
-
Excellent
written and oral communication skills.
-
Proven
analytical and problem solving skills.
- Must be able
to log work and keep good billing records.
-
Working
knowledge of MS Windows 98, 2000, XP, Vista.
- Working
knowledge of NAT, DHCP, DNS, Port publishing or typical internet
gateway devices.
-
Working
knowledge or strong desire to learn wireless technologies
- Mac OS 9, 10
knowledge a plus
- Must have good
organization skills
Minimal
Educational Level:
-
High School diploma
-
Technical School
-
A+
certification a plus
Experience:
-
At least 3 year experience in
technical support or computer repair
-
Willingness
and desire to learn and adapt to operational procedures as
dictated by guidelines.
Compensation:
-
$10-15 / hour
base + 10% of billed service labor (based on $75 / hour). More
potential to
someone who is good at working on multiple computers at once!
-
Blue Shield
Medical insurance after 90 days (we cover 50% of the cost for employee
only)
-
Free Internet access
account (DSL or Wireless)
Computer Server / Network Admin
Description: Supervise and manage our computer
networking division (currently includes 2 other technicians) and around
50+ business customers (typical 5-50 PC's). Manage client
networks, servers, and workstations. Create sales and service
quotes. Perform installations and repairs of workstations, servers, and
network equipment (firewalls, routers, indoor wireless). Perform documentation, planning, sales, onsite
technical work. Maintain high customer satisfaction ratings.
Requirements:
-
Ability to
effectively communicate with customers, peers, supervisors, and
managers.
-
Excellent
written and oral communication skills.
-
Ability to
work on complex tasks without requiring supervision and
following policies and guidelines as established by the
organization.
-
Proven
analytical and problem solving skills.
-
Full
disposition and ability to document processes and procedures, as
indicated by guidelines.
-
Project
management skills in a demanding work environment.
-
Ability to
prioritize and manage multiple projects and technicians.
-
Working
knowledge of MS Windows 2000/3, including MS Exchange 2003, IIS,
WINS, DHCP, and Active Directory.
-
Working
knowledge or strong desire to learn wireless technologies.
-
Knowledge or
familiarity with hardware-based firewall equipment (NetScreen,
Sonicwall, etc).
-
Desire and
ability to learn new technologies as required by the position.
- Understand the
importance of billing documentation and inventory procedures.
- Programming
skills (PERL, Shell Scripts, PHP, MySQL) are a plus as well as
UNIX server knowledge (Linux or Freebsd)
Minimal
Educational Level:
-
Bachelors
Degree in Computer Science, Information Technology or closely
related field (preferred).
Equivalent experience
considered.
-
MCSE, CCNA or similar
certification required
Experience:
-
Experience in
Technical Customer Service
-
History of
strong contributor to the organization in a team-based
environment.
-
Willingness
and desire to learn and adapt to operational procedures as
dictated by guidelines.
Compensation: $40k-$50k / year
base + bonuses depending on experience (80k+ year potential)
-
$40k-$50k / year
base + bonuses depending on experience (80k+ year potential)
-
Blue Shield
Medical insurance after 90 days (we cover 50% of the cost for employee
only)
-
Free Internet access
account (DSL or Wireless)
-
iPhone cell phone &
service
-
Notebook computer (Apple
or Windows)
DSL / Wireless installer
(Subcontractor or full-time)
Description: Install physical ethernet or telephone cabling and DSL
or Wireless equipment in residential and business locations.
Primary focus will be residential and commercial wireless installations
of our wireless internet access equipment.
Requirements:
-
At least 1 year experience in DSL, Wireless, or
Satellite TV installations.
-
Must have basic computer networking
setup and installation skills. Must be very familiar with basic
Internet configuration (TCP/IP settings, email)
-
Must have general building
construction knowledge and be able to do good clean looking, long lasting
installations.
-
Must have own tools and
a good condition work vehicle (truck or van) that can hold
up to a 24ft ladder.
-
Must be good with time
management and have strong customer service skills.
-
Being able to climb
towers up to 150' a plus, but not necessary.
-
Subcontractor Pay:
Per job basis (starts at $85 per install) + sales bonuses. Sub must provide CAT5 cabling
and basic mounting parts.
Full-time Pay: $12-15
per hour based on experience + company install truck OR mileage if you
have your own truck (preferred).
To apply for these positions send
resume to:
jobs@succeed.net or
Fax it to: 1-530-674-4329 Attention: Robert Lavelock.
Additionally, you may drop off your resume at our office:
1510 Poole Blvd, Yuba City, CA 95993
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