Last updated: 07/23/10

The following positions are available for immediate hire:

Desktop Support Technician

Description: Perform support of desktop computers (Windows and Macintosh) via phone, email, remote control, for typical desktop issues for home and small business users.  Perform bench work including troubleshooting and repair of PC & Macintosh computers.  Provide Internet access technical support for our ISP products. Handle scheduling of wireless installer repairs and installations.  Keeping tech area clean and organized.  Monitor ISP servers and network status for outages or issues.

Requirements:

• Ability to effectively communicate with customers, peers, supervisors, and managers.
• Excellent written and oral communication skills.
• Proven analytical and problem solving skills.
• Must be able to log work and keep good billing records.
• Working knowledge of MS Windows 98, 2000, XP, Vista.
• Working knowledge of NAT, DHCP, DNS, Port publishing or typical internet gateway devices.
• Working knowledge or strong desire to learn wireless technologies
• Mac OS 9, 10 knowledge a plus
• Must have good organization skills

 Minimal Educational Level:

• High School diploma
• Technical School
• A+ certification a plus

Experience:

• At least 3 year experience in technical support or computer repair
• Willingness and desire to learn and adapt to operational procedures as dictated by guidelines.

Compensation:

• $10-15 / hour base + 10% of billed service labor (based on $75 / hour). More potential to someone who is good at working on multiple computers at once!

• Blue Shield Medical insurance after 90 days (we cover 50% of the cost for employee only)

• Free Internet access account (DSL or Wireless)

Computer Server / Network Admin

Description: Supervise and manage our computer networking division (currently includes 2 other technicians) and around 50+ business customers (typical 5-50 PC's).  Manage client networks, servers, and workstations.  Create sales and service quotes.  Perform installations and repairs of workstations, servers, and network equipment (firewalls, routers, indoor wireless).  Perform documentation, planning, sales, onsite technical work.  Maintain high customer satisfaction ratings. 

Requirements:

• Ability to effectively communicate with customers, peers, supervisors, and managers.
• Excellent written and oral communication skills.
• Ability to work on complex tasks without requiring supervision and following policies and guidelines as established by the organization.
• Proven analytical and problem solving skills.
• Full disposition and ability to document processes and procedures, as indicated by guidelines.
• Project management skills in a demanding work environment.
• Ability to prioritize and manage multiple projects and technicians.
• Working knowledge of MS Windows 2000/3, including MS Exchange 2003, IIS, WINS, DHCP, and Active Directory.
• Working knowledge or strong desire to learn wireless technologies.
• Knowledge or familiarity with hardware-based firewall equipment (NetScreen, Sonicwall, etc). 
• Desire and ability to learn new technologies as required by the position.
• Understand the importance of billing documentation and inventory procedures.
• Programming skills (PERL, Shell Scripts, PHP, MySQL) are a plus as well as UNIX server knowledge (Linux or Freebsd)

 Minimal Educational Level:

• Bachelors Degree in Computer Science, Information Technology or closely related field (preferred).  Equivalent experience considered.
• MCSE, CCNA or similar certification required

Experience:

• Experience in Technical Customer Service
• History of strong contributor to the organization in a team-based environment.
• Willingness and desire to learn and adapt to operational procedures as dictated by guidelines.

Compensation: $40k-$50k / year base + bonuses depending on experience (80k+ year potential)

• $40k-$50k / year base + bonuses depending on experience (80k+ year potential)

• Blue Shield Medical insurance after 90 days (we cover 50% of the cost for employee only)

• Free Internet access account (DSL or Wireless)

• iPhone cell phone & service

• Notebook computer (Apple or Windows)