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What is "Fixed Wireless Broadband Internet Access" that
you offer?
Fixed Wireless Internet access is a high speed (broadband) that uses a
fixed location microwave radios instead of
phone or cable lines to bring Internet access to your location. This service
is suitable for home or business and is similar to DSL or Cable Internet services.
Not to be confused with satellite Internet access or other slow cellular phone
services,
Fixed Wireless Broadband Internet access does not suffer from the latency
problems and bandwidth limitations of many other wireless services. With speeds up to
10Mbps in both directions, Fixed Wireless Broadband does not require satellite TV systems, a cable
connection, or even a telephone line.
We provide all the
equipment and installation. Our Wireless Broadband is
compatible with VPN's, VOIP, Static IP's, online games, Macintosh,
Windows, Unix, Xbox, Smartphones, iPad, etc.
What about WiFi Roaming?
As long as your device is
WiFi compatible (802.11a/b/g)
and can see and connect to our network (SSID "succeed.net"), you don't require
any additional equipment. We have over 500 WiFi access points in
the Yuba / Sutter areas. How fast is Wireless Broadband?
Very Fast! It delivers speeds up to
10 Megabits per second (Mbps) and growing every few years, which is up to
300
times faster than a standard dialup modem connection and up to 100 times faster
than ISDN. It's even much faster than a T1. We have upgraded
our speeds to our customers (usually doubled!) many times over the
years with no increase in price.
Is it available in my
area?
Check our
coverage
map to see if you are in range of one of our towers. Then
go outside and see if you have a visual line of sight to the tower
with no trees, buildings, or other obstacles in the way. If
you do, 95% likely you can get our service. If you can't see
the tower, then there is still a chance you have line of sight from
your roof or top of your building.
How secure is the signal?
We employ various security measure with all of our wireless gear
to secure or encrypt your communications over our network. It
is secure or more secure than a properly configured wifi access
point using WPA or VPN encryption.
Will I have to learn anything new to use this system?
If you already know how to use a Web browser you will find our
system totally transparent. You are always online the internet
(just like DSL or Cable). You click on
your browser icon, and you are online with no delay - no waiting
for a free line or a connection.
What does the equipment look like?
The antennas range in size from a small 4" x 6" panel, to a 24" x 36" grilled dish. They are all
very lightweight and are no more difficult to install than a TV satellite dish. The cables used for exterior
mounting come in set lengths, and are 1/4" to 1/2" in
diameter, with the connectors being slightly larger. The single
workstation radio is a single card similar to a network card. The router unit is a small box 8" x
12" x 2.5". See a install gallery here
of installs at customers premises.
How does the wireless
signal and Internet get to me?
 Do I need a phone line?
No, a phone line is not needed. The Wireless Internet connection
is bi-directional, meaning your unit will send and receive
information, making it a complete solution for Internet
connectivity. You can also replace your land line phone
system with less expensive VOIP solution.
Is this the same as
"satellite" Internet?
No! Wireless Internet is high speed bi-directional unlike
satellite solutions, where you download via the dish antenna at
fair speeds, but upload speed are similar to modems. Satellite connections are poorly suited to internet
access with pings times ranging from 500ms to 900ms making any
interactive Internet application unusable (games, telephony,
webcams, VOIP, etc). This is because of the distance the data has to travel
back and forth from outer space. Our wireless solutions typically have less
than 15ms ping times. Can I run servers on
this connection?
Yes, on business accounts with static IP's, so to run servers over a wireless link will
need to pay for that ability. The running of servers of any kind
is prohibited in the basic residential wireless access plan.
Our business symmetric wireless solutions are very well suited for server
connections because of the higher upstream speeds.
Will I still need my
telephone modem?
No, Wireless Internet connections do not
require a modem. However, Succeed.Net does offer wireless customers
a dialup account as a backup to be used when traveling to areas that
do not offer wireless, or in the event the wireless link stops
functioning due to an unforeseen outage due to weather or equipment
failure.. How long will it take
to install?
Once your location has been surveyed and approved for wireless,
the technician will begin the installation
usually within 1 week.
When a service tech is on-sight it usually takes 1-3 hours. More
complex installations may take longer. Each location can have its own needs and obstacles,
but most are as simple as a satellite TV dish installation. Can I get Busy Signals?
No, you always have an Internet connection 24 hours a day, 7 days
a week 365 days a year. A wireless connection requires no phone
line making it impossible to get a busy signal.
Can I upgrade my connection speed?
You can upgrade your wireless
account to any higher connection speed accounts as your needs
grow. There is no fee to upgrade other than the change in
monthly costs.
What if I move to a new location, can I take my
wireless connection with me?
As long as your new location is
within the range of any of our wireless networks you can (see
coverage map). Normal installation costs will apply as if
it is a new installation. Wireless moves are typically only $100.
How much does it cost?
Pricing is very competitive with DSL
and Cable Internet with accounts starting at only $25 / month. Although some locations are
hard to reach, and will require additional hardware to make the
connection.
Monthly account pricing is available on our pricing
page. Is there an additional
fee for every additional user I add to my Wireless connection?
Our accounts have no user limits, but
you will be sharing or splitting your connection with your users so
plan accordingly. Keep in mind that all
computers are sharing this connection so make sure to get enough
bandwidth to cover the expected usage and size of your business.
You will need to supply your own wireless router or switch and
cabling to share your connection within you home or business.
Can I buy my own wireless equipment and install it myself to connect to
your network?
Yes and no. We use standard 802.11a/b/g wireless
equipment in some areas that adheres to the WiFi standard and you
may use your own for occasional use by a notebook or handheld device, but if you intend to the service fulltime we highly
recommend an Outdoor radio to ensure top speeds and reliable
connections. All of our fixed wireless permanent
installations utilize proprietary gear.
Do cordless phones conflict with
wireless Internet service?
Since our wireless service is based on 900, 2.4ghz, 3.65ghz,
5.1-5.8ghz microwave frequencies, many cordless phones can
cause noise and lessen the quality of your service. The
amount of noise varies widely depending on make and model of
phone. Severely impacting your service is rare, but
happens more often with the long range customers because of the
amplifiers that are used tend to amplify the cordless phone
transmissions. We recommend that our users purchase DECT
6.0 cordless phones because they use a frequency that does not
interfere with any computer wireless devices.
What
if I have other questions?
Wireless Broadband
is an exciting, next-generation technology for high speed Internet access, so you may have questions not
covered in this FAQ. To learn more, please email us at support@succeed.net
or give us a call at 530-674-4638 option 1 and we'll be glad to help you with
Wireless! Please let us know if something should be added to
this FAQ.
Got questions? call
(530) 674-4200
Monday - Friday 8 AM - 5 PM
How is
SUCCEED.NET different?
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