Fixed Wireless Installation (FAQ)
Last updated: April 10, 2008

What about Metrocell Roaming?

As long as your device is WiFi compatible (802.11b) and can connect to our network (see the portal page), you don't require any additional equipment.  Just look for any SSID with "succeed.net" in it.

What is included in the basic installation?

Universal J-mount (like a satellite TV) and wall mount bracket and up to 10' x 1" steel mast.
Wireless broadband radio equipment and Antenna
Up to 100' of cable & connectors
Single external wall penetration for Ethernet cabling (inside wall runs, attic or crawlspace available at an additional charge)
Stapling of cabling to external wall.
Antenna installation and sighting.
Connection to single computer network card or to existing customer hub or switch.
Setup of basic TCP/IP networking and email setup of a single computer.
Setup of our wireless router in a standard bridging mode, or routing mode with NAT
   and DHCP options as required by customer.
90-day Installation warranty.

What is not provided during the basic installation?

Setup and configuration of more than one normal computer workstation.  Configuration
   of customer supplied Servers, firewalls, routers, etc.
Troubleshooting and repairs to the customer computer(s) or local area network
   (ethernet).
Fishing cabling in walls, through attics, under floors, etc.
Any network cabling other than the cabling required to connect the Wireless
   equipment to a single port on a computer, router, firewall, or network switch / hub.
Any special equipment required to mount an antenna in a difficult location or height
   than the basic install includes.
Local area network equipment (hubs, switches, network cards).  You will need an
   Ethernet LAN equipment or indoor wireless network if you intend to connect multiple
   computers to the wireless internet connection.
Configuration of customer servers or network devices to integrate with our standards
   based equipment.
If your computer is in need of repairs to get the wireless hardware or software to
   function, the customer may choose to have Succeed.Net perform the repairs at that
   time or get the computer repaired at another location.

There may be additional costs required for various equipment and labor needed to overcome obstacles unique to your location such as: line of sight obstructions (trees, buildings, etc), difficult to work with construction of buildings, radio interference, etc.  Some of these items and services are listed in "Optional Equipment and Installation" section of the wireless order form.  Custom installation services are available and billed separately.

Setup of additional computers is $25 per computer (TCP/IP setup, single email setup, home page, connection testing).  All other services are quoted at time of site survey or install.

Succeed.Net is a full service computer networking company and can provide you with an excellent single source solution to most of your business computer needs.  We offer computer sales, installation services, repairs, consulting, networking, cabling, and more.  Please see our computer services page

Standard Custom Installation options:

10 foot mast and non-penetrating sled roof mount for flat roofs - add $100
Chimney mount - add $80
30' Guyed mast - add $300
Interior wall installation (under floor or in attic) - $75 per hour + parts
All other Consulting services, Computer repairs, Networking, etc.  Please view our labor rate chart.

What is performed during a site survey?
A wireless technician will come to your location and test with a portable receiver and antenna unit to determine if there is sufficient signal to support an internet connection via our wireless network.  You will be notified if the installation will be standard, or require additional parts and labor at that time.

What is the difference between SUCCEED.NET technicians and other Internet providers?
Experienced computer technicians, knowledge of computer networks, Internet enthusiasts.  Check out why Succeed.Net is better.

What if I have other questions?
Wireless Internet is an exciting, next-generation technology for high speed Internet access that is just starting to be deployed, so you may have questions not covered in this FAQ. To learn more, please email us at support@succeed.net or give us a call at 530-674-4638 x301 and we'll be glad to help you with Wireless Internet!