DSL Frequently Asked Questions (FAQ)
Last updated: February 04, 2011

What is DSL?
DSL stands for Digital Subscriber Line, a technology that uses the existing copper telephone wires to deliver high-speed data services.  DSL was first developed in 1989 it was designed primarily for providing "on demand" TV channels and movies.  ADSL was the technology of choice because it provides the high downstream rates needed for streaming video.  Video on Demand (VOD) was viewed by many as the next generation service supporting the next generation network from telephone companies around the world. However, with few exceptions, VOD did not prove to be as popular as anticipated until much later.

Instead, the market for DSL has emerged much differently than expected.  As it turns out, personal computer users started needing high-speed access to the Internet and corporate networks from residences and remote offices. This market has seized the attention of both cable TV networks and telephone companies, and both are furiously working to meet their needs.

How fast is DSL?
DSL delivers speeds up to 6 Megabits per second (Mbps), which is up to 150 times faster than a standard 28.8 Kbps modem and up to 10 times faster than ISDN.
ADSL2+ delivers speeds up to 40mbit down and 2mbit up by bonding up to two ADSL2 circuits.

Why would I want DSL?
If you are tired of waiting during downloading files (music, pictures, documents), getting busy signals, or getting dropped connections from the Internet. DSL provides a very fast, always-on connection that takes that sluggish feeling out of the Internet.

Where is DSL available?
SUCCEED.NET's DSL service is available in most of California.  ADSL2 is currently very limited to Sacramento and the Bay area.

Why should I go with Succeed.Net DSL over AT&T DSL?
Succeed.net can offer many more choices and services than AT&T:

• Faster response for tech support and friendly technical staff.  Our tech support wait time is under 5 minutes.  AT&T's typical wait is 30+ minutes!!  Try AT&T for yourself, their tech support number is 1-800-708-4638 (located in Texas and India).  Tell them you are just checking their quality of service.  Then try our tech support at 530-674-4638 option 1.

• We won't leave you hanging if your computer needs repairs or upgrades to use DSL service.  We offer those services as well locally at competitive prices.

• Our private DSL network is not crowded, and will remain very fast with upgrades.

• We stand behind our speed and quality with service level guarantees.

• Keep your money local.  Spending money at local businesses helps keep our local towns healthy. Succeed.net is locally owned and operated

Do I have to have a telephone line?

Yes, for normal ADSL you must have an AT&T telephone line is required for DSL service.  If you don't want or can't get a telephone line where you are at, please check out our Wireless Internet service. This is somewhat of a scam by AT&T.  It's not required in Verizon areas and not needed for ADSL2 service.

Can I buy my own equipment and install it myself?
Yes, but Succeed.net can only provide support on DSL products bought from us.  Your DSL modem must be set to Bridge mode and have PPPoE turned off.

Does DSL service run on the same line as my telephone service?
Yes, SUCCEED.NET is able to provide ADSL traffic over the same line as your telephone service.  Filters can be used (included in self install kit) to eliminate any noises you may hear during voice calls.

Will the phone company charge me extra for receiving DSL service from Succeed.Net?
No.  All fees associated with your new DSL service will come from SUCCEED.NET and include monthly internet access fee and  fee.

What is the installation procedure?
First, give us a call to see if DSL is available in your area. If it is, SUCCEED.NET will perform free tests on your lines to determine what speeds and types of DSL are available to you (this depends on the condition of the lines and your distance from the phone company central office).

Once your lines have been tested and you have decided on a DSL package, you can choose from a self-install or professional install.  A self installation includes a kit (DSL modem, cables, DSL filters, Instructions, etc).  A professional installation is available at an optional cost where a computer technician will come to you home or business, install the modem and filters, and configure your computer to get you up and running on the Internet.

What if I have other questions?
DSL is an exciting, next-generation technology for high speed Internet access that is just starting to be widely deployed, so you may have questions not covered in this FAQ. To learn more, please email us at info@succeed.net or give us a call and we'll be glad to help you with DSL!

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